Cape Town – Social media users have reacted to Capitec’s online banking platforms being offline since Thursday due to infrastructure problems in its central servers.
Capitec announced via Twitter on Thursday that some of its customers were experiencing issues with their applications, internet banking, and USSD services.
It said that it was doing everything in its power to resolve the problem.
“We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working,” said Capitec in a tweet.
We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.
— Capitec (@CapitecBankSA) August 4, 2022
However, more than 24 hours later, the Bank that it had not been able to fix the issue.
“We’re still experiencing an infrastructure problem in the central servers that support our banking channels,” said Capitec on Friday.
We’re still experiencing an infrastructure problem in the central servers that support our banking channels.
— Capitec (@CapitecBankSA) August 5, 2022
Some Tweeps took to their timelines and reacted to the news with frustration.
However, many reacted with humour.
Take a look at some of the Twitter reactions below:
Only in SA ???#capitec pic.twitter.com/WnHLu1yL6m
— ngwana_ka_tjeno (@LmkeletsoBooboo) August 5, 2022
#capitec
“We are working on the issue” pic.twitter.com/fGwhLh4Qpr— Percy Makgwale (@percy_365) August 5, 2022
Even people with no money in their account are complaining about Capitec…wtf bazalwane!#capitec pic.twitter.com/vQ9m56qBve
— MAGQESHA?? (@LindokuhleMagq3) August 4, 2022
If this isn’t a sign for us capitec users to change banks now , then I don’t know hay
#capitec pic.twitter.com/vNPjtgmhw6— Tshepi Malefetse (@TshepiMalefetse) August 5, 2022
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Picture: Twitter/@Diegochuene
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Compiled by Sinothando Siyolo
