Cape Town – Mango customers are reportedly frustrated, as the airline is taking too long to address the issue pertaining to tickets they bought before its planes were grounded.
According to EWN, customers complained about “poor and no-existent communication from the airline”.
Mango announced last week that it had suspended all flights “until further notice”.
The airline said at the time that it owed money to air traffic navigation services.
Its acting CEO, William Ndlovu, confirmed the suspension of the flights via Twitter.
ALSO READ | Passengers left stranded as Mango suspends all flights ‘until further notice’
“Dear guests, Mango Airlines apologises for today’s flight interruptions and delays.
“We can confirm our services and all flights are temporarily suspended from today, July 27, until further notice due to outstanding payments to ATNS (Air Traffic Navigation Services).”
Meanwhile, media reports indicated that unions representing staff were heading to the High Court in Johannesburg on Tuesday for an urgent application for the airline to be placed under business rescue.
South African Airways (SAA)’s CEO Thomas Kgokolo confirmed last week that the country’s low-cost airline was set to be placed under business rescue.
ALSO READ | SA’s Mango Airlines to be placed under business rescue
Speaking to the broadcasting television channel eNCA, Kgokolo said the development came following financial constraints at the carrier.
“The situation at Mango is quite unfortunate. We are aware at a group level that there are delayed salaries and what we can say is that the board and shareholders have agreed that mango will go into business rescue.
“We are currently consulting… in terms of how we can manage that particular process,” Kgokolo said.
He said the issue should be addressed in the coming weeks as part of a R2.7 billion bailout given to SAA subsidiaries.
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Compiled by Betha Madhomu
