Cape Town – FlySafair is demanding a refund from Airports Company South Africa (ACSA) following significant delays caused by a three-hour fuel disruption at OR Tambo International Airport on Monday.
The airline criticised the incident as preventable and argued that ACSA failed to deliver the services covered by passenger charges included in ticket prices.
FlySafair spokesperson Kirby Gordon said that affected customers deserved their money back due to ACSA’s failure to meet its obligations.
“We believe this situation was entirely preventable and that sufficient contingency systems should have been in place to avoid this failure. This is critical infrastructure, and incidents like this should not be allowed to occur,” says Kirby Gordon, Chief Marketing Officer at FlySafair.
🚨 Keeping Our Customers First! 🚨
Yesterday’s fuel supply failure at OR Tambo disrupted flights across all airlines. We regret the inconvenience it caused and we are taking action:
✈ Requested refunds of passenger charges from ACSA.
✈ Credited affected passengers with travel… pic.twitter.com/wYUc4JuGbb— FlySafair (@FlySafair) December 10, 2024
Follow African Insider on Facebook, Twitter and Instagram
Picture: X/@NalaThokozane
For more African news, visit Africaninsider.com
Compiled by Betha Madhomu
