Cape Town – Eskom has announced the successful completion of its prepaid meter upgrade project, converting all 7.25 million customers to the Key Revision Number version 2 (KRN 2) system.
This upgrade ensures continued compatibility with new credit tokens as older vending codes expire.
The utility highlighted that 400,000 previous “zero buyers” (non-paying customers) are now purchasing electricity, reducing the number of non-payers to approximately 1.7 million.
“Eskom has successfully completed its pre-paid meter Key Revision Number (KRN) rollover project. Starting off with a customer base of 6.91 million prepaid customers, all customers have been converted to KRN 2.
Eskom successfully converts its prepaid customer base to KRN 2; pre-paid meter rollover project brings in around 400,000 zero buyers who have become paying customers, all users who went out and bought electricity and experienced issues before the deadline… pic.twitter.com/dJ0aZntqki
— Eskom Hld SOC Ltd (@Eskom_SA) November 27, 2024
“A data cleaning exercise fully updated the incomplete details of 341 000 customers to bring Eskom’s base to 7.25 million. As of 24 November 2024, approximately 5.5 million customers (which includes the around 400 000 zero buyers, who have become paying customers) have successfully rolled over and are transacting on KRN 2.
“Eskom is currently observing a decrease in the zero buyer numbers to around 1.7 million from the previous 12-month rolling average of 2.1 million. We request these customers to do what is right by Friday, 13 December 2024, by visiting their nearest Eskom sites,” the power utility said.
Eskom has pledged to assist paying customers who encounter issues with compliant meters. Non-payers must purchase electricity before the deadline and resolve issues like tampered or lost meters to avoid penalties and ensure service continuity.
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Picture: X/@Eskom_SA
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Compiled by Betha Madhomu
