FlySafair’s overbooking strategy under scrutiny as NCC investigates

FlySafair

Cape Town – The National Consumer Commission (NCC) has launched an investigation into FlySafair following the airline’s admission of overbooking flights.

The probe was sparked by complaints from passengers, including one who was left stranded despite having paid for a flight.

FlySafair said that overbooking is a strategy to keep ticket prices affordable, but it offers compensation to affected passengers.

“We do overbook flight to ensure we keep our tickets as affordable as possible for our passengers. We do see how inconvenient this can be and therefore offer compensation for passengers that were not able to take the flight they’ve booked,” the airline said on X.

In response to this, the NCC released a statement on 8 January 2025, acknowledging concerns raised in the media.

The NCC said it is reviewing FlySafair’s compliance with the Consumer Protection Act, specifically provisions preventing overselling and unfair terms. 

“The National Consumer Commission (NCC) has noted concerns in the media, including social media platforms, regarding allegations of FlySafair overbooking and/or overselling practices,” the NCC said.

It added: “The NCC will prioritise this investigation given the nature of the allegations. Consumers affected by this practice are urged to come forward and provide information that could assist the investigation.

“The NCC has established communication with the airline and required relevant information to kick-start the investigation.”

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