Cape Town – Global Business Services (GBS) leader Sigma Connected has announced the opening of a new office and contact centre in Paarl, Western Cape, bringing a wave of job opportunities to the region.
The company, which provides outsourced contact centre services for UK clients across sectors like energy and financial services, is set to create 250 jobs in its first phase of operations.
This number is expected to grow to 1,000 roles in the coming years as the business expands.
The new facility, located in the Drakenstein Municipality, was chosen for its convenient transport links and accessibility to local talent.
Boost for economy
“Our success story in South Africa is well known, but our move into Paarl represents another exciting chapter in our expansion.
“We are keen to tap into a new pool of talent that’s available in Paarl, and bring jobs directly into the local community and surrounding areas where there has been historic high unemployment.
Sigma Connected unveils new Paarl offices (Picture: Supplied)
“The location, only 45 minutes from Cape Town, means less of a commute for people in the area and the feedback so far has been exceptional as they are excited to be part of a rapidly growing business and industry,” Justus Fourie, Country Manager for Sigma Connected Group said.
He added: “We’re extremely proud to be creating 250 new jobs in the initial phase, but we are confident this will grow to around 1,000 roles in the coming years as we take on more clients who want to partner with us.
“We have a successful business model providing complex customer service, collections and complaint support to a variety of industries in the UK, and we want to build on that and not stand still. Bringing jobs to areas like Paarl is important to us as we continue to positively impact people’s lives, underpin local economies, and offer real, lasting career.”
Growth across Western Cape
The expansion into Paarl is part of Sigma Connected’s broader growth strategy in the Western Cape, where it already employs 3 500 people across the Cape Town areas of Diep River, Woodstock, Retreat, and Mitchells Plain.
The company made history in 2022 by becoming the first GBS to establish an office in Mitchells Plain, a historically disadvantaged area.
Fourie emphasised the company’s commitment to workforce development, saying, “Any candidates who are successful in applying for the roles will be taken through a full training and development programme. We are not only looking for experienced people but also people with the right attitude and keen to develop themselves and their careers with us.”
Career opportunities
Local residents interested in joining Sigma Connected’s Paarl team can apply via the company’s career portal at sigmaconnected.com/paarl-careers.
Follow African Insider on Facebook, Twitter and Instagram
